Case Study

Recovering High-Value Cruise Bookings

Client Type
Luxury cruise agency selling bespoke, high-value itineraries

Challenge

Enquiries arriving via WhatsApp, email, and phone

Advisors busy with existing clients

High-value quotes going quiet due to delayed follow-up

Implement

Instant WhatsApp & email responses

Automated quote follow-ups

AI voice handling missed calls

Human handoff for high-intent travellers

Result

Faster response times

Improved follow-up consistency

Re-engagement of previously lost enquiries

Increased booking conversions without hiring more staff

Why It Works
Automation handles the gaps — consultants handle the relationships.

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